How to Change Your Phone Number on the HELB Portal

 

Have you recently changed your phone number and need to update it on the HELB portal? Updating your contact information is crucial to ensure you receive important notifications from the Higher Education Loans Board (HELB). Follow these simple steps to update your phone number easily.

Step 1: Log In to Your HELB Portal Account

  1. Visit the official HELB website: www.helb.co.ke.
  2. Click on Student Portal and log in using your registered email address and password.

Step 2: Access the Personal Details Section

  1. Once logged in, navigate to the My Account or Profile Settings section.
  2. Locate the field for Phone Number in your profile details.

Step 3: Update Your Phone Number

  1. Enter your new phone number in the required field.
  2. Double-check the number to ensure it is correct.
  3. Click Save Changes or Update Profile to save your new phone number.

Step 4: Verify Your Phone Number

  1. HELB may send a verification code to the new phone number you’ve provided.
  2. Enter the code on the portal to confirm and verify the update.

Step 5: Confirm the Changes

  1. Log out of the portal and log back in to ensure the changes have been saved.
  2. You should now see your new phone number reflected in your profile.

Common Issues and How DTech Cyber Café Can Help

  • Forgot Password: If you can't log in, use the password recovery option or contact HELB support.
  • Verification Issues: If you don't receive the verification code, double-check your number or try again later.

At DTech Cyber Café, we assist with:

  • Logging into your HELB account
  • Updating your contact details
  • Printing or scanning any documents you may need

For assistance, visit DTech Cyber Café or contact us via WhatsApp at +254786109757.

Keep Your HELB Details Up-to-Date!
By keeping your phone number current, you ensure you never miss important updates from HELB. Let DTech Cyber Café make the process seamless for you!

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