🛠️ How to Change Your HELB Email or Phone Number – A Simple Guide by DTECH Cybercafe

Have you lost access to your HELB (Higher Education Loans Board) email or changed your phone number? Don’t panic—updating your contact details with HELB is easier than you think.

At DTECH Cybercafe, we help hundreds of students and graduates stay connected to their HELB accounts. Follow this simple guide to update your HELB email or phone number and avoid missing out on important notifications, disbursement alerts, or loan statements.

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✅ Why Update Your HELB Contacts?

HELB uses your registered email and phone number to:

• Send loan disbursement notifications
• Issue loan repayment alerts
• Communicate scholarship opportunities or deadlines
• Send your loan balance statements

If you're locked out of your HELB portal or can't receive messages, updating your details is the first step toward regaining access.

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🔄 How to Change HELB Email or Phone Number

Option 1: Through the HELB Contact Form (Recommended)

1. Go to the official HELB website: www.helb.co.ke

2. Scroll to the bottom and click on “Contact Us.”

3. Click on “Customer Contact Form.”

4. Fill in your full name, ID number, and current contact details.

5. In the message section, explain clearly that you wish to update your email and/or phone number. For example:

   "Hello, I would like to update my email from oldemail@example.com to newemail@example.com and phone number from 07xxxxxxx to 07xxxxxxx."

6. Submit the form and wait for a response (typically within 2–3 working days).

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Option 2: Via Email

You can send a formal email to contactcentre@helb.co.ke with:

• Your full name and ID number
• The old and new email or phone number
• A brief reason for the change

Sample Email:

Subject: Request to Update Email and Phone Number

Dear HELB Team,

I am [Your Full Name], ID No. [Your ID Number]. Kindly assist me in updating my HELB account contact details. My new email is [new email] and new phone number is [new number].

Thank you in advance.

Best regards,
[Your Name]

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Option 3: Visit DTECH Cybercafe for Support

If you’re unsure or want assistance, we can help you submit the request quickly and correctly. Just bring your:

• Original ID
• Old and new contact details

📍 Location: DTECH Cybercafe
📞 Contact: 0786109757
🕐 Mon–Sat, 8:00 AM – 6:00 PM

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🚨 Important Notes

• Always use your official ID number when contacting HELB.
• Avoid giving false information—your HELB account is tied to national data.
• Changes may take a few days to reflect.

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👨‍💻 Need Help?

Don’t risk missing out on your HELB updates! Visit DTECH Cybercafe today, and we’ll help you sort it out in minutes.

📞 Call/Text/WhatsApp: 0786109757
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